by Changeling | April 13, 2021 https://i2.wp.com/www.starshipchangeling.net/wp-content/uploads/2020/11/image.jpg?fit=421%2C421&ssl=1 Does anyone know if ZenDesk Plus gets along with screen readers? Asking for a friend. #A11y Like this:Like Loading...
The Zendesk web UI has a lot of accessibility problems. If you have iOS I’d recommend going that route as their app works well with VoiceOver.
I see. So if someone wanted to do a customer service job that involved ZenDesk and used JAWS, they wouldn’t be able to do that job.
Not necessarily. It’s clunky, and the developers really need to take ARIA 101 for some components, but it can be done. It’s also possible to handle ZD through email commands.
so it would be up to the company if they were willing to work with this person. A long-shot, but longer odds have been beaten.
Yeah, but isn’t that always the case? Good luck, mystery person.
I guess it also depends on how much you can control it through e-mail.
A fair chunk, if not everything. I was certainly able to do everything I needed through email at my last job when we inherited Zendesk after a merger.
I see… I think I’ll recommend they go ahead and apply.